Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

what are your products made of?

Our products are crafted from the finest natural ingredients to ensure they provide safe, effective, and luxurious care for your skin. We use:

  • grass-fed and grass-finished beef tallow Renowned for its excellent moisturizing properties, our beef tallow is produced from grass-fed cattle, ensuring the highest quality available.
  • iron oxides Carefully sourced and rigorously tested for quality, purity, and consistency, these minerals impart rich, natural color to our products.
  • raw organic shea butter This deeply nourishing ingredient rejuvenates and protects your skin, thanks to its high concentration of vitamins and fatty acids.
  • unrefined organic mango butter Brimming with antioxidants and vitamins, mango butter effectively moisturizes and softens the skin.
  • pure american beeswax Superior in quality, our beeswax is sourced from local beekeepers and adds a natural protective barrier to our products.
can i use your products if i have sensitive skin?

Our products are formulated with safe, natural ingredients that have been carefully chosen for their gentle yet effective properties. However, everyone's skin is unique and may react differently to certain ingredients. If you have known sensitivities or allergies, we recommend patch testing before incorporating new products into your skincare routine.

how should i store your products?

To maintain their freshness and efficacy, store our products in a cool, dry place away from direct sunlight.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

what is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

do you ship overseas?

Unfortunately, at this time, we do not provide international shipping services.

get in touch

Have questions about your order, or a general enquiry?